SaiMaa – Smart 24/7 Virtual Agent

SaiMaa takes your customer service to the next level 

Today's customers expect fast, error-free, and easily accessible service, preferably instantly and regardless of the time of day. SaiMaa is Dynava's AI-powered 24/7 virtual agent, built to meet this need efficiently and securely. It operates in the chat channel around the clock, resolves customer questions in real time, and improves both the quality and efficiency of customer service. 

SaiMaa has been developed based on experience across multiple industries and millions of customer interactions. It's designed specifically for organizations that want to scale their service without overloading additional resources, while still delivering a seamless customer experience.

Dynava's SaiMaa resolves customers' common questions and issues immediately on first contact as often as possible (First Contact Resolution), which improves the customer experience and reduces the need to escalate cases. When needed, SaiMaa smoothly routes more complex cases to customer service representatives and supports them in the background by providing the information they need, combining the speed of automation with human empathy. Integration with backend systems ensures the virtual agent can draw on up-to-date data (such as customer records and orders) in its responses, increasing the accuracy and reliability of the service.

SaiMaa continuously learns from every customer interaction through AI, so the quality and capability of its responses improve over time and the system develops itself as experience accumulates. The solution is built to scale: it handles even large volumes of customer messages simultaneously during peak periods, while maintaining fast response times. This delivers significant cost savings and greater efficiency, since 24/7 service can be offered without a disproportionate increase in staffing.

Key benefits of the SaiMaa solution

• Round-the-clock service: Provides 24/7 availability so customers get help instantly, at any time, without waiting in queue. This speed significantly improves customer satisfaction.
• Scalability and efficiency: Handles large volumes of contacts simultaneously with ease, which cuts costs and ensures service quality stays high even during peak periods. Organizations can serve a growing customer base without delay.
• First-contact resolution: Aims to resolve issues already on the first contact, using AI and integrations that reduce the need for follow-up inquiries and speed up problem-solving.
• Support for customer service representatives: Works seamlessly alongside people: routine questions are handled automatically, and more complex cases move smoothly to human representatives with the necessary background information. This reduces the workload on customer service representatives and reduces errors, thanks to accurate information transfer.
• Multilingual support: Serves customers in multiple languages, recognizing and switching languages as needed. This allows a company to offer an equally strong service experience to different customer groups, both in Finland and internationally.
• Continuous learning: Keeps improving through AI's learning capability, so every customer interaction makes SaiMaa smarter and more accurate, which further improves service quality over the long term.

Thanks to these capabilities, our customers get faster, more accurate, and more personalized service, while companies benefit from greater efficiency, cost savings, and a clear improvement in the customer experience.

SaiMaa is designed to meet even the strictest requirements:

• WCAG 2.2 A/AA – accessible to all users
• ISO/IEC 27001 & ISO 27701 – high-level information security and data protection
• Data storage within the EU/EEA
• User input is never used to train the AI.

The result: a secure, transparent, and reliable solution your customers can rely on.

Who is SaiMaa for?

SaiMaa is a good fit for any organization that wants to:

• improve the customer experience with instant service
• reduce the customer service workload and save costs
• offer multilingual service without additional resources
• raise the quality and consistency of service
• make use of modern AI safely and in a controlled way

SaiMaa supports both simple service journeys and large, multichannel customer service operations.

Modern customer service is built on AI and human collaboration

SaiMaa combines the speed of automation with human empathy in a way that delivers measurable value:

⚡ speed
🎯 accuracy
🌍 accessibility
📈 efficiency
🔍 transparency
🤖 continuous improvement

SaiMaa is an investment that pays off immediately and grows in value over time.

Get in touch, let's improve your customer experience together!